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Words Make a Difference — Savvy Technology versus Technology Savvy

What you say and how you say it have a profound effect on people around you.  My wife likes to remind me that my body language is often shouting more loudly than the words coming from my mouth.  For many years, I had a framed set of words hanging in my office.  The six most important words are, “I admit I made a mistake.”  The five most important words are, “You did a great job!”  The four most important words are, “What do you think?” The three most important words are, “Could you please?” [Some will rightly argue, depending on whom you are talking to, the three most important words are, “I love you!”] The two most important words are, “Thank you!”  The one most important word is “We” and the least important word is “I.”  This is attributed to John C. Maxwell in the book “The Power of Influence.”  What strikes me today is that these words are about building up another person and valuing them more than yourself.  I am sure mothers, in particular, will understand this as we approach the day we give tribute to them.  I would venture to say that mothers are the best at building up others at the expense of themselves.  Since words make a difference, it took careful consideration to determine a short description of Tech-I-M and what I want it to be.  Savvy Technology creates Powerful Results!  Savvy comes before technology to describe the type of technology that Tech-I-M pursues.  It is not technology looking for a problem to solve, as often happens with academia and corporate research.  I see it as the right technology, at the right time, for the people involved to solve a critical or continuing problem.  It is technology that can be understood and maintained by the people involved.  It cannot be something magical that only information technology people can understand and maintain.  Savvy Technology is best when everyone involved is comfortable with it and uses it effectively.  Only then do you get Powerful Results.  Do it another way, and you are likely to get tremendous resistance.  So, remember that words make a difference and use them wisely.  Everyone one of us has made a gaff at some point and had to recover from misspoken words.  When that happens, remember the six most important words, “I admit I made a mistake!”  Don’t try to cover it up or explain it away.  You might be tempted to shorten it to two words, “I’m sorry!”  Those are good words, but they don’t portray the same information and feeling as “I admit I made a mistake!”  Words REALLY DO make a difference!